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Install System Center Service Manager Technical Preview

In my Lab example, I am using the following:

  • Windows Server Technical Preview
  • SQL Server 2014

These have been setup as per my previous guides for the OS and SQL setup.

IMPORTANT: In order to evaluate the System Center Technical Preview, youMUST be using the Windows Server Technical Preview, and SQL Server 2014; as per the following TechNet article: http://technet.microsoft.com/en-us/library/dn806369.aspx.

Install SCSM Management Server

Start by copying the EXE file into the SCSM VM. As of this writing, the Technical Preview EXE is labelled as “en_system_center_technical_preview_service_manager_x86_x64_5650108“.

Start by running the EXE, on the first screen, click Next.

SCSM vNext - 01 - Setup Wizard

On the Location screen, choose the location to extract the installation files, then click Next.

SCSM vNext - 02 - Location

On the Ready to Extract screen, click Extract.

SCSM vNext - 03 - Ready To Extract

On the completion screen, click Finish.

SCSM vNext - 04 - Extract Complete

Once the files are extracted, start the installation by running Setup.exe.

On the splash screen click the Install link.

SCSM vNext - 05 - Splash Screen

On the Product Registration screen, enter the applicable information, including reading and accepting the license terms, and click Next.

SCSM vNext - 06 - Registration

On the Installation Location screen, you can change the install location if you want to, or accept the defaults, then click Next. From my personal experience, I have seen setups in Production environments have a dedicated HDD for the Operating System, and another for middleware.

SCSM vNext - 07 - Installation Location

The Prerequisite check will run, and inform you of any issues found. If there are issues detected, resolve them as indicated, and then click the Check Prerequisites Again button. Until everything passes (or if there are only Warnings left), you will not be able to continue with the installation. Once the prereq check passes, you can click Next to continue with the installation.

SCSM vNext - 08 - Prerequisites

On the Service Manager database screen enter the SQL server name and select the appropriate instance, then click Next.

For this lab example, we are installing the Service Manager database on the same server as the Service Manager Management Server.

SCSM vNext - 10 - Database

NOTE: You may encounter the following error when you get to the Service Manager Database screen. To understand more about this, see this TechNet article. According to Microsoft: “You can bypass this warning message and continue to install using the SQL_Latin1_General_CP1_CI_AS.” Read the article so that you are aware of why this occurs, etc.

This is particularly important if you plan on using Service Manager’s CMDB in connection with System Center Operations Manager (SCOM) and/or System Center Configuration Manager (SCCM).

When you encounter this Warning, just click OK.

SCSM vNext - 09 - Warning

On the Management Group screen, provide a Management Group Name, and also add Group Administrators. It is easier if you create/add an Active Directory Security Group and add it as the Management Group Administrators, so that all you have to do is add users to the Security Group. Then click Next.

SCSM vNext - 11 - Management Group

On the Service Manager Services screen, either accept the default of Local System Account, or choose to provide a Domain Account.

NOTE: If you choose to use a Domain Account, the Next button will be disabled until that account is successfully tested (via the Test Credentials button).

Make your applicable choice, and then click Next.

SCSM vNext - 12 - Services Account

On the Service Manager Workflow Account screen, either accept the default of Local System Account, or choose to provide a Domain Account.

NOTE: If you choose to use a Domain Account, the Next button will be disabled until that account is successfully tested (via the Test Credentials button).

Make your applicable choice, and then click Next.

SCSM vNext - 13 - Workflow Account

On the CEIP screen, you can choose to join the program or not. There may be concerns about sending Production-type data to Microsoft, however, I recommend joining the program as this is how Microsoft improves their software. If no one sent their experience information, then the tools we use would never be improved. Mark your choice and then click Next.

SCSM vNext - 14 - CEIP

The Microsoft Update screen is new to System Center. Make your choice and click Next.

SCSM vNext - 15 - Microsoft Update

Review the information presented on the Summary screen, and click Install.

SCSM vNext - 16 - Summary

Once the installation in complete, ensure that the ‘Open the Encryption Backup or Restore Wizard after Setup Closes’ checkbox is selected. It is recommended to backup the encryption key as part of your disaster recovery planning.

SCSM vNext - 17 - Setup Complete

Encryption Key Backup

When the Encryption Key Backup wizard launches, read the Introduction information and then click Next.

Encryption Key Backup 01

On the Backup or Restore screen, select ‘Backup the Encryption Key’ and click Next.

 Encryption Key Backup 02

On the Provide A Location screen, it is recommended to store the Encryption Key backup in a secure location (i.e. a file server that is regularly backed up). Enter an applicable UNC path, along with a filename, and then click Next.

Encryption Key Backup 03

On the Provide A Password screen, provide a password for security purposes (and keep it in a secure location), and click Next.

 Encryption Key Backup 04

Once the backup is complete, click Finish.

 Encryption Key Backup 05

That completes the installation of Service Manager’s Management Server Technical Preview.

As you can see from the About screen, the version of SCSM, even though it shows “System Center 2012 R2”, the version is: 7.5.4108.0 (whereas the actual 2012 R2 product is version 7.5.3079.0).

SCSM vNext - 18 - About

At this point, I haven’t noticed anything new/different with the product. However, as the product is updated, I will keep you informed of any interesting and important changes.

NOTE: The following features have been removed from the System Center Technical Preview, as per the following TechNet article: http://technet.microsoft.com/en-ca/library/dn806370.aspx.

  • Microsoft ITGRC Process Management PackSP1 for System Center Service Manager
    • Status in System Center Technical Preview: Removed.
    • Replacement: We recommend that you engage with proactive governance partners that can integrate into your current System Center investments.
  • Service ManagerCSPP
    • Status in System Center Technical Preview: Removed.
    • Replacement: Use Windows Azure Pack for Windows Server.

Release Note Issues (as per http://technet.microsoft.com/en-us/library/dn806369.aspx)

See the referenced TechNet article for workarounds.

  • Manual steps to configure remote SQL Server 2014 Reporting Services
  • Service Manager console Installed on a VMM Server Causes VMM Connector Failure
  • Self-Service Portal Installation
  • Data Warehouse Setup Might Fail if the Database or Log Path Includes a Single Quotation Mark Character
  • Setup Might Fail if the Service Manager Authoring Tool Has Been Installed
  • Setup Does Not Install the Report Viewer Language Pack
  • Service Manager Setup Fails if a SQL Server Instance Contains a $ Character
  • Orchestrator Connector Account Password Cannot Contain $ Characters
  • Information Linked from Setup Might Not Display Localized Content
  • Full Text Search Does Not Work for Some Turkish Language Characters
  • Unassigned Virtual Machines Appear in Reporting Information
  • Virtual Machine Component Aggregation Is Misleading
  • Reassigned Virtual Machine Values Might Be Erroneously Calculated
  • Values in Price Sheets Are Effective Starting on the Next Day
  • After the Display Language Is Changed, the Wizard Text Might Display an Incorrect Language
  • Errors Might Occur When You Modify or Delete Service Request Template Items
  • Double-Byte Characters Might Not Display Correctly if a Knowledge Article Is Created from a TXT File
  • Shortcut Keys Have Limited Functionality
  • Configuring the Reporting Server Might Take a Long Time
  • Double-Byte Characters Are Sent Incorrectly to Search Provider
  • Sorting Knowledge Articles by Date Does Not Work

Comments on: "SCSM Technical Preview in a LAB – Installation Guide (Install Service Manager Management Server)" (2)

  1. Does the self service portal for the SCSM Technical Preview still have to be installed on SP 2010 or have they updated that for SP 2013?

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