A WordPress.com site dedicated to System Center and Cloud Management

Archive for the ‘SCSM (Service Manager)’ Category

SCSM Dashboard – Expit EnSight – Part 3: System Requirements and Installation


As was requested by one of my blog followers/subscribers, the following is a series evaluating the SCSM Dashboard “Ensight” by Expit.

In our previous post, I walked you through the rather cumbersome process involved to download the product. In this post, we will cover the System Requirements and the Installation based on the information provided in the User Guide.

System Requirements

According to the User Guide (which is a separate download and not included in the ZIP package with the product), the following prerequisites are required.
  • One of the following operating systems: Microsoft Windows 7; Microsoft Windows 8; Microsoft Windows Server 2008, Release 2; Microsoft Windows Server 2012; or Microsoft Windows Server 2012, Release 2
  • Microsoft .NET Framework Version 4.5 or Higher
That seems to be a little light on the pre-reqs, as there is no mention of anything else like IIS, SQL, and so forth, which other SCSM Dashboard products that I have evaluated and written about have required (see “SCSM Articles” in my Archives By Category page).
Now onto the Installation.

Installation

According to the User Guide: “The expit EnSight application is available in two editions: Community Edition and Professional Edition. When you download the software to your personal computer or laptop, the application defaults to Community Edition. To activate the features of the Professional Edition, you must provide information to Expit during an activation process. Double-click on the executable file to run the installation wizard. The wizard ensures that you do not have any previous versions of EnSight installed and that you have the correct pre-requisites installed. If those conditions are acceptable, the wizard installs the EnSight application.”
 Start by running the Expit EnSight 2.25.exe.
Expit Ensight - 10 - EXE
On the Welcome screen, click Next.
Expit Ensight - 11 - Welcome Screen
On the License Agreement screen, accept the terms, and then click Next.
Expit Ensight - 12 - License Agreement
On the Customer Information screen, provide your information, then click Next.
Expit Ensight - 13 - Customer Information
On the Destination Folder screen, either accept the default location or provide a new one, then click Next.
Expit Ensight - 14 - Destination Folder
On the Ready To Install The Program screen, click Install.
Expit Ensight - 15 - Ready To Install
Once the installation is completed, click Finish. This will automatically launch EnSight.
Expit Ensight - 16 - Finish

Logging Into EnSight

When the program first launches, you will be presented with a login screen like follows. According to the User Guide, “Enter the server name, your username, password, and domain name. The Account you use must have data view rights on your Service Manager environment.” This isn’t specifically clear, but the Server you need to supply is the Service Manager Management Server (not the Data Warehouse or any of the Database servers, etc).
Expit Ensight - 17 - EnSight Login
Eventually, once  the connection is established, you will be presented with the main screen. In my lab example, since I didn’t have any Work Items in Service Manager, there’s not much to show.
Expit Ensight - 18 - EnSight Main Screen
There is a lot of option for customization, etc. However, based on the initial look and feel, this product feels like it could use a major update in the looks and feel department. If there was more polish in the interface, to make it more “modernized”, I think it may be received better. But there you have it, another supplement to Service Manager that may or may not be of value to you.

As always, if this post helped you in any way, and you would like to show your appreciation, please rate it, comment on it, and share it via any other social medium. Also, feel free to contact me (via the About Me page)  with requests for future articles.

Advertisements

SCSM Dashboard – Expit EnSight – Part 2: Downloading


As was requested by one of my blog followers/subscribers, the following is a series evaluating the SCSM Dashboard “Ensight” by Expit.

How To Download

First, navigate to to the main EnSight page, located here: http://expit.com/expit-ensight/m/60.
Click on the ‘Download‘ button.
Expit Ensight - 01 - Download
This will bring you to yet another page, that shows the System Requirements for the product, with yet another ‘Download‘ button to click.
 Expit Ensight - 02 - System Requirements
After clicking this second ‘Download’ button, you will be prompted to supply your Name, Email Address, and Company Name.
Expit Ensight - 03 - Required Information
However, if you attempt to enter a personal email address (i.e. @gmail.com, @outlook.com, etc.) you will NOT be allowed to download the product! You will be informed that a “Corporate” email address is required. This is extremely annoying, especially since this occurs when you are trying to download the FREE COMMUNITY EDITION! I am told by the company, that they are working to change this functionality, however that was back at the beginning of July (so it’s been over a month with no changes).
Expit Ensight - 04 - Required Information (Failed)
Once you have provided information that the form deems as acceptable, will you then be presented with the following message: “Thank you. An email with the download link will be sent to you. If you have anti-spam software, make sure our message can get through. Don’t think we’ve forgotten about you!”
Expit Ensight - 05 - Request Sent
Within a little time, you will receive an email (at the address you provided), that will look something like this.
Expit Ensight - 06 - Download Email
When you click on the link provided in the email, you will be brought to a webpage, with yes, another ‘Download‘ button. Finally, when you click this ‘Download’ button, the product will be downloaded to your local system. As of the time of this writing, the latest version of Expit EnSight is 2.25.
Expit Ensight - 07 - Download Webpage
Expit Ensight - 08 - Downloaded Files
Personally, I think between forcing you to provide a Corporate email (for a free Community Edition of the product no less), along with the many ‘Download’ buttons you have to click, and the long and drawn-out process you have to follow just to download the installation file (which by the way doesn’t come with any installation/configuration guides within the ZIP file); makes the first impressions of this product less than positive. After all, normally I wouldn’t have to write an article page dedicated to “downloading” the product, but since this product’s process is needlessly obscure, I wanted to ensure that my followers/subscribers had some guidance around this process (and maybe motivate the company to change/improve the process).
In case anyone reading this article has difficulty finding the installation/configuration guide, it can be found on the right-hand side of the main Expit EnSight page (as depicted below). Here is a direct link to the Expit EnSight User Guide.
Expit Ensight - 09 - User Guide

In the next article, we will walk through the basic installation.

As always, if this post helped you in any way, and you would like to show your appreciation, please rate it, comment on it, and share it via any other social medium. Also, feel free to contact me (via the About Me page)  with requests for future articles.

SCSM Dashboard – Expit EnSight – Part 1: Introduction


As was requested by one of my subscribers, the following is a series evaluating the SCSM Dashboard “Ensight” by Expit.

To start, here’s an introduction.

What is Expit EnSight?

An Advanced Dashboard and analytics platform  for Microsoft System Center Service Manager.

Service Manager data analysis is simplified with Expit EnSight. Expit EnSight for Service Manager 2012 provides a comprehensive analysis and monitoring platform for events in Service Manager tailored for IT managers and NOC facilities.

Using EnSight, users can easily sort tickets by source, category, support group or the status of every ticket during the current month or within a specific time range. The dashboard also gives decision makers team workload viewing capabilities to monitor team workload distribution.

In the next article, I’ll walk through the download process, since it isn’t very straight forward.

Tag Cloud

%d bloggers like this: